Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

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Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Italy.

Responsibilities

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- Provide first- or second-level contact and problem resolution for customer issues.

- Work with third-party vendors to remediate complex AV issues as needed.

- Provide timely communication on issue status and resolution.

- Maintain ticket updates for all reported incidents.

- Install, upgrade, support, and troubleshoot Windows OS ,



Microsoft Office & Cisco Jabber authorized .

- Should have basic knowledge of the Mac operating system to support Apple PC users.

- Install, upgrade, support, and troubleshoot printers and computer hardware.

- Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. xysqume

- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

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- Must hold a valid work permit in Italy

- Several years of experience in the IT field

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📌 IT Support Specialist (Ortona)
🏢 BCIC Swiss
📍 Ortona