Customer Success Onboarding Specialist (12 Month Contract)Ferrara, Italy - ItalyOverviewGeotab ® is a global leader in IoT and connected transportation and certified "Great Place to WorkTM."
We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.
Geotab's open platform and Geotab Marketplace ® offer hundreds of third-party solution options and enable businesses to automate operations by integrating vehicle data with their other data assets.
Processing billions of data points daily, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets, reduce fuel consumption, enhance driver safety and comply with regulatory changes.Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact.
We offer a fast-paced, dynamic environment with opportunities to innovate, great benefits, and a fun and inclusive work culture.
To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.Who you areThe Customer Success Onboarding Specialist is a full-time individual contributor role within our SMB Customer Success organization.
This role focuses on delivering exceptional onboarding experiences that drive rapid customer adoption and early value realization.
If you love technology and are keen to join an industry leader—we would love to hear from you!
What you'll doSupport a portfolio of SMB customers during their first 60 days, ensuring successful implementation of our solution, early wins, and a foundation for long-term success.Deliver onboarding and product training, best-practice guidance, and hands-on support to accelerate time-to-value and platform proficiency.Conduct onboarding calls, implementation sessions, and training workshops to guide customers through setup, configuration, and initial use cases.Document customer objectives and use cases during onboarding,



creating clear success criteria and onboarding plans in collaboration with senior CSMs who will take over after onboarding is completed.Build strong relationships with customer contacts during the onboarding phase and establish trust for ongoing engagement.Monitor onboarding progress and customer health during the first 60 days, identify risks or delays, and escalate to senior team members when needed.Proactively reach out to customers to ensure active platform usage, troubleshoot issues, and provide guidance on next steps.Respond to customer questions and requests during onboarding, coordinating with Support, Product, and senior CSMs to resolve issues quickly.Track and report onboarding metrics (e.G., time-to-first-value, training completion, product adoption, early health scores).
Maintain accurate records of onboarding activities, customer interactions, and progress updates in CRM and CS platforms.Contribute customer feedback and common onboarding challenges to internal teams to improve onboarding materials, processes, and product experience.Support the development of onboarding playbooks, templates, and self-service resources based on frontline learnings.Collaborate with the broader Customer Success team to ensure smooth handoffs from Sales and successful transitions to ongoing account management.Assist with customer communications, educational content creation, and scaled onboarding initiatives (e.G., webinars, help articles).
What you'll bring to the roleExceptional verbal and written fluency in English and Italian is required.Bachelor's degree or equivalent practical experience in a customer-facing role (e.G., customer support, onboarding, training, account coordination, or similar).1–2 years of experience in Customer Success, onboarding, customer support, training, or a related customer-facing role (preferred but not required).
Familiarity with B2B SaaS, IoT, or technology products is a plus but not required.Strong communication, listening, and presentation skills with the ability to explain technical concepts to non-technical audiences (mandatory).




Customer-centric attitude and a passion for creating positive customer experiences.Ability to follow structured processes and playbooks while adapting to individual customer needs.Comfort learning new software platforms and teaching others how to use them.Basic analytical skills with the ability to track progress, spot issues, and report on onboarding metrics.Experience with CRM or ticketing tools (e.G., Salesforce, Salesloft, Gainsight) is a plus but not required.Organized and detail-oriented with good documentation habits.Strong organizational and time management skills, with the ability to manage multiple onboarding engagements simultaneously (mandatory).
Proactive and self-motivated with a "can-do" attitude and willingness to take initiative.Team player who collaborates well with colleagues across functions and geographies.Comfortable working in a fast-paced, dynamic environment and adapting to changing priorities.Growth mindset with a strong eagerness to learn, openness to feedback, and commitment to continuous improvement.Knowledge of AI and how to use different aspects of it in the CX domain.We encourage you to apply even if you don't meet every single requirement.Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.
Please do not forward resumes to Geotab employees.How we workGeotab has adopted a flexible hybrid working model with systems, functions, programs and policies in place to support both in-person and virtual work.
When working from home, a reliable internet connection is required.
Virtual work is supported with cloud-based applications and collaboration tools.
We prioritize health and safety, work-life balance, and ongoing engagement through online events and communities.Diversity and AccommodationGeotab believes diversity is fundamental to growth and progress and is integral to our business.
We encourage applications from all qualified individuals and are committed to accommodating people with disabilities during recruitment and employment.
If you require accommodation, please contact us at ******.
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📌 Customer Success Onboarding Specialist (12 Month Contract) (Bardi)
🏢 Geotab
📍 Bardi