Colnago is looking for a B2B Client Service with passion and dedication to support the marketing team in creating the most advanced customer care service of the cycling industry.COLNAGO DNAColnago is the most prestigious brand in the cycling industry.
Since its foundation in ****, Colnago bicycles have been used by the greatest legends of this sport – from Eddy Merckx to Beppe Saronni, from Johan Museeuw to Tadej Pogacar.
Among the many Colnago victories, we count: 14 Grand Tours, 385 GT stages, 37 Classic Monuments, 27 World Championships, 18 Olympic Gold Medals and thousands of other successes.We are the ace of cycling, and we pursue nothing but excellence.
We aim for the best in everything we do.
The bold and victorious attitude of champions inspires us to create the most flourishing and pioneering experiences.
And that is exactly the attitude we seek for our new colleagues.Our company is growing rapidly and today we have about 50 employees at our HQ in Cambiago (MI).
OUR MISSIONFor us, professional growth is paramount, and we are keen to ensure continuous career development.
Our keywords are passion, dedication and enthusiasm.




The value of our company lies in the people who are part of it.We look forward to welcoming you in our team.JOB DESCRIPTIONYou will work within the marketing team and have the role of B2B Client Service.RESPONSIBILITIESReply to the email and messages coming from the Colnago distributors and dealers.Assist B2B clients with warranty claims and after-sales issues.Create regular reports about the main attention areas of customer service.Help populate the knowledge database of the Company through the reporting of frequent cases and solutions.REQUIREMENTSA fluent written English is mandatoryKnowledge of the main CRM platforms (Hubspot is a plus)Knowledge of road bicycles (cycling experiences or previous jobs in the industry are a plus)Great empathy and communication skillsHumility and curiosityPrecision, and organisational skills needed in a fast-evolving environmentKnowledge of other languages is considered a plus, for example Spanish, French and GermanLOCATIONCambiago (MI), ItalySENIORITY1/3 yearsCLASSIFICATION AND COMPENSATIONEmployment Framework: CCNL Metalmeccanico Industria – 14 monthly paymentsJob Level: C2/C3, determined based on the candidate's experience and the relevance/level of their educationSalary Range: €****** – €****** gross annual salary (RAL), defined according to the candidate's experience and skills, in compliance with pay transparency regulationsThis Job Position is addressed to all genders in compliance with the rules on equal treatment, pursuant to decreto legislativo ********.
With regard to the processing of personal data, we invite you to read the information provided pursuant to Art. 13 of decreto legislativo ******** and Art. 13 of GDPR ********.#J-*****-Ljbffr

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