ph3TRICARE Beneficiary Services Representative (BSR) – Sigonella, Italy /h3pJoin our Leidos TRICARE team. This role supports active‑duty military members and families by providing beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). /ph3Key Responsibilities /h3ulliVerify benefits enrollment: process enrollments, disenrollments, portability transfers, and related activities via the Defense Online Enrollment System (DOES) and MHS Genesis. /liliPrimary Care Manager (PCM) changes: follow Military Treatment Facility (MTF) guidelines to perform individual and batch PCM updates. /liliProvide education customer service: offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries in person and over the phone. /liliClaims assistance: provide basic claims status updates and support. /liliConduct briefings: lead informational sessions for events such as in/out processing, maternity, and pre‑separation/retirement. /liliData management: collect and record daily activities and Other Health Insurance (OHI) information into applicable systems. /liliAssess elevate issues: evaluate assistance needs and refer or elevate complex issues for resolution. /liliCompliance confidentiality: comply with HIPAA regulations, maintain PHI confidentiality, and complete required training. /liliCollaborate support: assist with remote support, train new team members, and perform other duties as assigned. /li /ulh3Basic Qualifications /h3ulliBachelor’s degree in a related field; or Associate’s degree + 4 years specialized experience; or major certification + 4 years experience; or high school diploma + 8 years experience. /liliU.S. citizenship or SOFA/Command‑sponsored status as a dependent of an active‑duty service member, DoD employee, or U.S.



contractor. /liliMissione visa, Soggiorno permit, and eligibility to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1). /lili3+ years of customer service experience. /li /ulh3Essential Skills /h3ulliFluent in English with strong written and oral communication. /liliProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). /liliEffective at delivering presentations. /liliAbility to communicate tactfully in person and by phone. /liliSelf‑starter, able to work independently with minimal supervision. /liliStrong organizational, time‑management, and multitasking abilities. /liliHigh attention to detail. /li /ulh3Preferred Qualifications /h3ulliFamiliarity with the TRICARE Overseas Program, DEERS, DOES, and MHS Genesis. /liliBackground in U.S. military healthcare delivery or civilian managed care. /liliExperience in medical or clinical environments. /liliExperience with MHS Genesis or civilian healthcare systems and medical claims. /li /ulh3Salary /h3pThe annual salary for this position is $32,000. Pay range: $31,850.00 – $57,575.00. /ph3Benefits /h3ulliCompetitive compensation. /liliHealth and wellness programs. /liliIncome protection. /liliPaid leave and retirement. /li /ulh3Equal Employment Opportunity /h3pAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. /p /p #J-18808-Ljbffr

📌 TRICARE Beneficiary Services Representative - Sigonella, Italy (Catania)
🏢 Leidos
📍 Catania