ph3Operational Client Service /h3pLocation: Milan. Start date: as soon as possible. Reporting to: Silvia. /ppGross annual salary: 36,500 euro (CCNL Credito). /ph3Responsibilities /h3ulliAct as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues. /liliProvide ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required. /liliEnsure compliance with Service Level Agreements and strengthen the quality framework to meet both quantitative and qualitative objectives. /liliDrive continuous improvement of processes and practices, identifying opportunities that provide long‑term value and minimise operational risks. /liliContribute to operational enhancement projects, review specifications and terms of reference for new products and initiatives, support clients in developments and tests, and execute conformance tests with clients. /li /ulh3Qualifications /h3ulliStrong financial background and good understanding of the various activities of Euronext’s direct and indirect client base.



/liliPrior experience in client services or a similar operational support role. /liliHigh standards of service delivery and ability to build strong client relationships. /liliStrong analytical, organisational and problem‑solving skills. /liliExperience with project management and ability to monitor progress. /liliExcellent verbal communication skills, both internally and externally. /liliFluency in English and Italian (required). /li /ulh3Additional Information /h3pThis job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent adding more tasks or projects. /ph3EEO Statement /h3pWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. /p /p #J-18808-Ljbffr

📌 Borsa Italiana- Client Services and Support Analyst (Milano)
🏢 Euronext
📍 Milano