ppAt ING Italy, we are redefining the way customers interact with banking. As part of the Business Banking (BuBa) omnichannel strategy, we aim to integrate human, relational, and advisory‑driven interactions with ING’s digital excellence. /ppAs Human Sales Interactions – Execution Lead, you will support and execute all human‑based sales touchpoints within BuBa, covering sales activation, onboarding acceleration and post‑sales interactions. Your mission is to ensure that human‑led commercial initiatives are executed effectively and consistently, translating strategic priorities into concrete actions across internal sales channels and sales networks. You will work closely with the Head of Human Sales Interactions and collaborate with commercial networks, Operations and key internal stakeholders to drive sustainable growth and strong execution capability. /ph3Purpose of the role /h3pTo strengthen the execution engine of Human Sales Interactions within BuBa, ensuring that human acquisition, activation and outreach initiatives are delivered with strong operational discipline. The role supports the orchestration and execution of human‑led interactions, bridging strategy, sales and operations to improve performance, conversion and speed‑to‑activation across multiple human channels and touchpoints. /ph3Key Responsibilities /h3ulliSupport execution of human acquisition and activation initiatives across internal sales channels and the Sales Network. /liliEnsure seamless cooperation between Human Sales, Operations and Product teams to support effective commercial distribution. /liliDrive execution of commercial initiatives, campaigns and pilots,



ensuring consistency and scalability. /liliImprove inflow quality, conversion rates and speed‑to‑activation through structured execution and performance monitoring. /liliTranslate strategic priorities into clear operational actions and execution plans. /liliSupport rollout of new human interaction models, ensuring operational robustness and compliance. /li /ulh3Competencies /h3ulliStrong execution and results‑delivery orientation. /liliAbility to operate in complex, cross‑functional environments. /liliCommercial mindset with strong number orientation. /liliSolid analytical capabilities combined with a pragmatic approach. /liliEffective communication and stakeholder engagement skills. /liliHigh level of autonomy, ownership and accountability. /liliAbility to design scalable processes and ways of working. /li /ulh3Requirements /h3ulliUniversity degree (preferably in Economics, Business Administration, or related fields). /lili8+ years of professional experience in commercial roles, sales execution, or cross‑functional project environments. /liliExperience working in cross‑functional environments and coordinating across Sales, Operations, and Product teams. /liliAvailability to travel within Italy. /li /ulh3Working conditions /h3ulliFull Time, Permanent. /liliLocation: Milan (hybrid). /li /ulh3Equal Employment Opportunity /h3pOur Commitment Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. /p /p #J-18808-Ljbffr

📌 Human Sales & Interactions Execution Lead (Milano)
🏢 ING Bank N.V. Milan Branch
📍 Milano