pstrongROLE OVERVIEW /strong /ppbr/ppWe are looking for a strongNational B2B Aftersales Fleet Account /strongto lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector. /ppbr/ppIn this role, you will act as a strongstrategic partner and operational reference point /strong, ensuring high service performance and customer satisfaction. You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality service solutions. /ppThis position combines strongaccount management, service consulting, and performance analytics /strong, with a strong focus on continuous improvement and customer experience excellence. /ppbr/ppbr/ppstrongKEY RESPONSIBILITIES /strong /ppbr/ppstrongAccount Management Customer Relationship /strong /ppbr/pulliAct as the main point of contact for B2B customers on all aftersales service topics /liliBuild and maintain strong, trust-based relationships with key stakeholders (fleet, leasing, rental companies) /liliEnsure clear, proactive, and professional communication aligned with client expectations /li /ulpbr/ppstrongService Coordination Issue Resolution /strong /ppbr/pulliServe as the operational interface between customers, Call Center, and internal teams /liliCoordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet) /liliMonitor open cases, ensure timely resolution, and proactively escalate when needed /li /ulpbr/ppstrongProcess Optimization Consulting /strong /ppbr/pulliAnalyze end-to-end aftersales processes and identify improvement opportunities /liliProvide consultative support to optimize workflows and service efficiency /liliSupport customers in adopting and effectively using digital service tools /li /ulpbr/ppstrongPerformance Monitoring Reporting /strong /ppbr/pulliTrack KPIs and service performance using dashboards and reporting tools /liliPrepare and present insights during customer reviews, performance meetings, and workshops /liliDefine improvement actions and monitor their implementation and impact /li /ulpbr/ppstrongContinuous Improvement Customer Insights /strong /ppbr/pulliContribute to the evolution of aftersales service models and processes /liliCollect and share customer feedback and market insights to support business development /li /ulpbr/ppbr/ppstrongWHO YOU ARE /strong /ppbr/pulliBachelor’s Degree in Business Administration, Engineering, or related fields /lilistrong3-7 years of experience /strongin B2B Account Management, Aftersales, or Key Account roles /liliPrevious experience with fleet, leasing, rental, or mobility providers is a plus /liliGood understanding of pricing logic and aftersales profitability models /liliFamiliarity with CRM systems, reporting tools, and performance dashboards /liliKnowledge of automotive service processes, parts, and maintenance operations /liliStrong communication, negotiation, and stakeholder management skills /liliCustomer-oriented mindset with a partnership approach /liliAnalytical, structured, and business-driven thinking /liliAbility to manage multiple stakeholders and complex accounts /liliProactive, autonomous, and well-organized /liliComfortable working in cross-functional and international environments /li /ulpbr/ppstrongOffer /strong /pulliSalary range: from 43.000€ to 48.000€, that will be defined depending on the level of adherence of the candidate to the job requirements. /liliCollective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ulpbr/ppbr/ppemAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. /em /p

📌 NationalB Aftersales & Fleet Account (Aftersales & Fleet Services) (Piemonte)
🏢 Stellantis
📍 Piemonte