Onsite level 2 IT support for your users in hardware and software problems
- Italy - Milan
- Professionals
- Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- International environment- Meal voucher- Onboarding program**Your skills**: - Previous experience in 2nd Level IT Support
- Familiar with ticketing systems
- Good English
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- IT Asset Management **Your Tasks**:
As an IT Technician you will be in charge of providing IT support services in Milan to one of our most important customer. Location: Milan (North) Main tasks will be: - Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing
Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software




- Follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to Customers
Accurately record, update and document requests using the IT service desk system
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Contribute towards reporting as per customer requirement **Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Resident IT Technician - Milan (North) (Milano)
🏢 Hemmersbach
📍 Milano