Directly reporting to the Service BU Leader, he/she will be in charge to manage service contracts, including PMI, preventive maintenance, call-out, help-desk and audits, for a Key Client. At the same time, he/she will evaluate technical feasibility for possible retrofit for improvements/evolutions at customer sites. He/she will responsible to: - achieve Customer satisfaction keeping high service quality
- respect of contract budget
- perform risk analysis, planning, supervision and follow up of the Service Contracts
- perform cost efficiency
- evaluate customer needs for optimization and evolutions The Contract Service Manager will: - manage independently customer relation, updating and reporting status of activities and contract change requests




- work closely to the customer to define strategies for service business development
- support technical and commercial aspects
- evaluate and collect customer satisfaction Desired skills: - 2- 4 years of professional experience preferably within automation
- Automation Technical background
- experience in contract/project management
- good commercial and negotiation skills
- high commitment towards customers
- excellent organizational skills and ability to manage multiple projects with shifting deadlines
- good knowledge of English, French is an asset
- willingness to travel

📌 Contract Service Manager (Lonate Pozzolo)
🏢 Fives
📍 Lonate Pozzolo