ph3bAbout the Role /b /h3 pAs a Forward Deployed Engineer at Kong, you will be a critical bridge between our cutting‑edge products and our most strategic customers. You will drive the successful adoption and expansion of Kong's API management and service connectivity solutions, ensuring our clients can architect and scale their systems with unparalleled efficiency and developer delight. Your impact directly fuels our growth in the Agentic Era by transforming complex technical challenges into seamless, high‑performance customer solutions. /p h3bWhat You’ll Do /b /h3 ul liArchitect and implement advanced API gateway and service mesh solutions directly with enterprise clients, translating complex business requirements into robust technical designs. /li liLead technical deep‑dive sessions, workshops, and proof‑of‑concepts, demonstrating Kong's capabilities and value proposition to diverse technical and non‑technical stakeholders. /li liDrive the resolution of critical customer technical issues, collaborating closely with Kong's engineering and product teams to provide rapid and effective solutions. /li liOwn the technical success of strategic customer accounts from pre‑sales engagement through post‑implementation, ensuring long‑term satisfaction and expansion. /li liInfluence product roadmap development by capturing critical customer feedback and translating it into actionable insights for our engineering and product organizations. /li liMentor junior engineers and technical account managers, fostering a culture of technical excellence and continuous learning within the customer‑facing teams. /li liTravel approximately 30‑50% to client sites and industry events to support engagements and foster key relationships.



/li /ul h3bWhat You’ll Bring /b /h3 h3bThe Toolkit /b /h3 ul li7+ years of experience in a customer‑facing technical role such as Forward Deployed Engineer, Solutions Architect, or Technical Consultant, ideally within an enterprise software environment. /li liDeep expertise with API lifecycle management, microservices architectures, and distributed systems. /li liStrong command of cloud‑native technologies, including Kubernetes, Docker, and public cloud platforms (AWS, Azure, GCP). /li liProficiency in programming/scripting languages such as Golang, Python, Lua, or JavaScript, with a strong ability to build integrations and custom solutions. /li liExperience with Open Source, APIs, or Infrastructure is essential. /li liDemonstrated ability to troubleshoot complex technical issues across various layers of the software stack. /li /ul h3bThe Kong DNA /b /h3 ul liOwnership: You take full accountability for customer success and technical outcomes, acting as a trusted advisor and driving initiatives to completion. /li liUrgency: You thrive in a fast‑paced environment, prioritize effectively, and respond with agility to customer needs and evolving technical landscapes. /li liCollaboration: You seamlessly work with internal teams (Engineering, Product, Sales) and external stakeholders, fostering strong relationships and shared goals. /li /ul h3bBonus Points /b /h3 ul liPrior experience with Kong Gateway, Kong Mesh, or other API management/service mesh platforms. /li liActive contributions to open‑source projects or a strong personal technical portfolio. /li liExperience working with customers in highly regulated industries (e.g., Finance, Healthcare, Government). /li liCertifications in cloud platforms (e.g., AWS Solutions Architect, Kubernetes Administrator). /li /ul /p #J-18808-Ljbffr

📌 Forward Deployed Engineer (Milano)
🏢 Cacheflow
📍 Milano