We are looking for a proactive Provisioner to help us scale during an exciting phase of rapid growth across Italy. You will play a pivotal role, managing everything from due diligence and onboarding to performance monitoring and contract analysis. This is a hands-on opportunity to balance speed with strategy: you’ll refine processes, mitigate risks, and drive value across our supply chain without slowing down our entrepreneurial spirit.
What you’ll do…
- Serve as a crucial review gate for merchant applications throughout the onboarding process, ensuring accuracy of documentation in with underwriting processes.
- Act as the central point of contract between Sales Operations and our Risk teams - you’ll be a key partner, clarifying acceptance criteria and updating documentation.
- Work consistently towards key onboarding KPIs; analyse data to identify process bottlenecks and quality gaps and drive results with a proactive approach.
- Partner cross-functionally to drive system and process improvements as well as capture reasons for application returns or declines,
identifying recurring issues and trends and ensure feedback loops between teams.
- Provide proactive support and feedback loops to sales teams on documentation requirements and risk considerations as well as support with training on document standards and underwriting processes.
What you’ll bring…
- 2-4 years’ experience in sales operations, merchant onboarding or underwriting support
- Experience within a fintech, payments, or POS environment is desirable but not essential
- Solid understanding of merchant risk assessment and underwriting documentation requirements.
- Excellent communication and stakeholder management skills - you’ll be able to influence cross-functionally between commercial and risk teams.
- Strong analytical and problem-solving abilities; comfortable with data-driven performance management.
- Proficient in CRM or workflow tools (e.g., Salesforce) and MS Excel/Google Sheets for KPI tracking.
- Experience designing and delivering training or enablement programs is desirable.
📌 Provisioner, Italy (Milano)
🏢 Nessun nome
📍 Milano
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