Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a Portuguese Speaking Customer Service Representative within the Aviation industry. This role offers the chance to join a dynamic team dedicated to providing exceptional service to clients and travelers in Portugal and beyond.

Responsibilities

- Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with flight bookings, changes, cancellations, and general travel-related inquiries.
- Handle customer complaints and resolve issues effectively, ensuring satisfaction and loyalty.
- Collaborate with internal teams to address complex inquiries and provide timely solutions.
- Maintain up-to-date knowledge of airline policies, routes, and promotions to assist customers accurately.
- Document all customer interactions and feedback for quality assurance and service improvement.




- Promote a positive company image while providing high-quality service.

- Fluency in Portuguese and English, both written and spoken.
- Prior experience in customer service, particularly within the aviation or travel sectors, is preferred.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Flexible schedule to accommodate shifts, including evenings and weekends, as necessary.

- Private Health Insurance
- Training & Development
- Performance Premio
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks

📌 Portuguese Speaking Customer Service for Aviation industry -Remote in Greece (Italia)
🏢 Azienda importante del settore
📍 Italia