Compensation: Gross Annual Salary within the indicative range of €30,000-€40,000, depending on skills and experience

Key Responsibilities

- Provide onshore operational support to the underwriting team
- Act as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS)
- Contact the Shared Services Organization for customer/broker requests or urgent issues on behalf of the underwriting and claims teams
- Review and field all Level 1 processing queries and requests for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams)
- Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root causes, feeding back continuous improvement opportunities to the team (Level 0 completed by GSS and/or QA/QC team)
- Follow up Level 1 policy subjectivities with local brokers (e.g., phone) (Level 0 completed by GSS)
- Field and respond to all onshore MNP administrative queries and requirements from brokers, collaborating with Global LSM MNP Operations and GSS team (Local language)
- Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with Global LSM MNP Operations and GSS team (Local language)
- Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres (Local language)
- Help with calculation and understanding of any complex local taxes and duties as elevated by underwriters and/or GSS teams/offshore centres (Level 0 completed by GSS)
- Have knowledge of local ways of working and regulations, support local underwriters and claims handlers with processes and procedures as required




- Full knowledge and support on questions regarding One EU processes and LSM Workflow Management System (DOT)
- Act as local country advocate and guide ensuring adherence to One EU processes and procedures, elevating challenges, improvement opportunities and non‑compliance to management as identified
- Act as a point of enquiry for all new users on One EU processes and procedures
- Respond positively when data quality issues are identified within your work, and take corrective actions in a timely manner
- Create reports and provide statistical information from data gathered via MI Dashboard and branch reports for Country Business Operations Managers or teams as requested
- Assist in user acceptance testing when various system changes are implemented
- Adhere to all regulatory requirements and demonstrate behaviours as set out in the Conduct Risk Policy, including Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest and Whistleblowing

Skills and Experience

- Operations/underwriting assistant experience within the insurance industry
- Good verbal and written communication skills
- Proficiency in MS Office, especially Excel and PowerPoint
- Experience working to varying and tight deadlines
- Ability to collaborate with diverse teams and cultures
- Strong relationship building and teamwork skills
- Strong analytical and problem‑solving skills
- Fluent in English and Italian
- Ability to work independently and take initiative

About Liberty Specialty Markets

Liberty Specialty is part of Global Risk Solutions and the Liberty Mutual Insurance Group, offering world‑class insurance and reinsurance services. We value diversity, equity and inclusion and strive for a supportive culture with healthy work‑life balance.

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📌 Operations Technician (Milano)
🏢 Liberty Specialty Markets
📍 Milano