Key Responsibilities

- Handle customer inquiries via phone, email, and chat, providing professional, accurate, and timely responses.
- Assist customers with product-related questions, issues, and troubleshooting.
- Provide technical support when necessary and escalate complex inquiries to the appropriate departments.
- Maintain customer records and document interactions in the CRM system.
- Strive to meet and exceed customer satisfaction and performance targets.
- Contribute to continuous improvement in customer service processes and workflows.

Qualifications & Skills

- Language Skills: Native or fluent in Italian; proficiency in English (B2 or higher).
- Strong communication skills and a positive, customer-first attitude.
- Ability to handle customer inquiries with patience, empathy, and professionalism.




- No prior experience required – comprehensive training will be provided.
- Basic computer skills and ability to work with customer service tools and software.
- A team player with a proactive approach to learning and problem-solving.

Why Join Us?

- Begin your career in customer support with a comprehensive training program.
- Enjoy working in a vibrant, multicultural environment in Athens.
- Competitive salary and benefits package.
- Opportunities for career growth and development within the company.
- Be part of a supportive, friendly, and professional team.

📌 Junior Customer Support Representative in Athens (Roma)
🏢 Azienda Leader
📍 Roma