Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

- Handle customer interactions across various communication channels, including phone, email, live chat, and social media.

- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.

- Assist with general questions, product or service information, and basic technical support.

- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.

- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.

- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.

- Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.

- Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

- Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)





- Previous experience in customer service would be advantageous

- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).

- Basic understanding of customer service principles and the ability to follow standard procedures.

- Ability to handle technical inquiries and troubleshoot common issues with guidance.

- Ability to quickly learn new software and technologies

- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.

- Organized, detail-oriented, and able to manage multiple tasks simultaneously.

- Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

- Relocation pack: flight, room in shared apartment

- Opportunity to work with a leading global travel & tourism brand

- Competitive salary with performance-based incentives

- Professional growth opportunities within the BPO industry

- Collaborative and supportive work environment

- Access to exclusive travel perks and discounts

- And many more!

📌 Customer Service Representative - Italian - Lisbon (Roma)
🏢 Azienda importante
📍 Roma