Join Our Team as an Italian-Speaking Consumer Care Representative!

Work with a Leading Home Appliances Brand in Lisbon

Are you passionate about delivering exceptional customer experiences? Do you speak French fluently and have a good command of English? This is your chance to join a global home appliances brand and kickstart your career in the vibrant city of Lisbon!

Job Overview

Role: Consumer Care Representative

Project: Home Appliances

Languages: Italian (C1/native) and English (B2)

Location: On-site in Lisbon, Portugal

Type of Contract: Fixed-Term (6 months)

Key Details

Training Start Date: 15th January 2025

Schedule:

Monday to Saturday, rotational shifts between 07:00 and 19:00.

Sunday and one rotational day off per week.

Your Responsibilities

- Provide exceptional customer support for a leading home appliances brand.
- Assist customers with inquiries, troubleshooting, and service requests.
- Ensure timely and accurate responses via phone, email, and chat.
- Maintain a high level of professionalism and customer satisfaction.
- Log customer interactions and collaborate with internal teams to resolve issues.

What Were Looking For

- Languages: Proficient in Italian (C1/native) and English (B2).
- Skills:
- Strong communication and interpersonal skills.
- Problem-solving mindset and attention to detail.




- Ability to work in rotational shifts and adapt to a dynamic work environment.
- Experience: Previous experience in customer service is a plus but not required.

Compensation & Benefits

- Base Salary: 895 EUR gross/month (14 months).
- Meal Allowance: 7.23 EUR/day (1,908.72 EUR per annum).
- Transport Allowance: 20 EUR /month (240 EUR per annum).
- Totaling in: 14 678,72 EUR per annum

Performance Premio: 100 EUR per month (12 months), (1200 EUR per annum).

Comprehensive training and ongoing support.

Why Join Us?

- Global Brand: Be part of a renowned home appliances company with a strong reputation.
- Career Development: Gain valuable experience in a growing industry.
- Work in Lisbon: Immerse yourself in one of Europe's most dynamic and beautiful cities.
- Team Environment: Join a supportive and multicultural team that values collaboration and growth.

Hiring Process

- Application Review: Share your CV and let us know why you are a great fit!
- Language Assessment: Showcase your Italian and English proficiency.
- Interviews: Participate in one or two interviews with our client to discuss your fit for the role.

Relocation package:

- Reimbursement of Airfare on the 6th month of the Contract up to 400 EUR in Economy class
- Apartment Room with rent of 280 EUR for 12 months (discounted directly from the payslip)

Apply now!

📌 Consumer Care Representative, Lisbon (Genova)
🏢 Azienda importante del settore
📍 Genova