The Contractor will provide services related
to the following activities, using an agile (see paragraph 4) and iterative
approach using multiple sprints, with each sprint planned for a duration of 30
days

- Support activities:

- Supporting the delivery of 3rd level
technical support for IT and Data Management Services in DCIS and assuring
availability of assigned services is in line with Target of table 3.2.

- Supporting the performs fault diagnosis
using the IT and Data Management Services Management System

- Supporting to Supervise and carry out
routine maintenance of IT and Data Management

- Services infrastructure, management
appliances and other NATO IT and Data

- Management Services equipment

- Supporting the completion of any changes to
the system documentation

- Supporting the completion of backups and
restores of IT and Data Management Services devices

- Supporting the performs remote fault
diagnosis on IT and Data Management Services as required

- Supporting the collaboration with the
stakeholders, both internal and externals, as necessary, to coordinate efforts
and ensure smooth execution of software support and development activities

- Supporting the execution of the processes of
Incident Management, Change Management and Release Management, as required,
following the NCIA procedures and execute incident intervention/resolution
within expected KPI`s.

Requirements

- The consultancy support for this work
requires the following qualifications:

- Technical Qualifications

- At least 8 years’ progressive experience in
complex network engineering roles:

- Design, implementation and support scalable
enterprise network infrastructures leveraging BGP, MPLS, IPv6, OSPF, IS-IS.

- Active CCNP certification is required.

- Active CCIE (R&S;, Enterprise
Infrastructure or Service Provider) certification is desirable.





- Deep knowledge of BGP, including route
reflectors, confederations, communities, path manipulation, and filtering
(iBGP, eBGP, policy control).

- Proficient in QoS design, shaping, policing,
and classification techniques for converged networks. Extensive experience in
fine-tuning QoS policies to support mission-critical applications and voice
services. Knowledge of QoS configuration and traffic classification models
(CBWFQ, LLQ and WRED).

- Proven expertise in IPv6 implementation,
troubleshooting and dual-stack environments with a strong focus on IPv6
adoption and transition strategies.

- Deep knowledge and experience with:
policy-based routing, route aggregation and summarization, redistribution, VRF,
MPLS traffic engineering.

- In-depth knowledge of multicast protocols
(PIM sparse/dense mode, IGMP, MSDP, Anycast RP) and their use in real-world
deployments. Configuration and troubleshooting of multicast protocols.

- Proficient in datacenter and switching
technologies (STP, MSTP, RapidPVST,

- EtherChannel, LACP, Virtual Stack,
StackWise, Cisco Nexus NX-OS, Spine-Leaf

- Architecture, VXLAN)

- Strong troubleshooting skills with tools
like Wireshark, NetFlow and SNMP. Knowledge of network monitoring concepts.

- Hands-on experience with SD-WAN
technologies.

- Familiarity with DevNet, API integrations,
and network programmability.

- Knowledge of network security best practices
(ACLs, firewalls, VPNs, IPSec, AAA,



Role Based Access Control, Public Key
Infrastructure, security-hardening concepts).

- Proficient in network automation and
scripting (Python, Ansible, Terraform).

- Preferred Skills:

- Integration and support voice over IP (VoIP)
solutions, including SIP trunking, call routing and voice gateway
configurations.

- Experience in cloud networking

- Knowledge of Segment Routing (SR, SRv6)

- Knowledge and understanding of the latest
software defined (SDN) networking technologies: VMWare NSX, Cisco ACI

- Configuration management practices and tools

- Knowledge of ITIL IT service management
model

- Experience and applied knowledge of Service
Transition

- Proven ability to communicate effectively
orally and in writing with good briefing skills

- Strong and open communication skills

- Entrepreneur and strong networking skills

- Autonomous, problem-solver and drives
towards results

- Professional Qualifications

- Must have excellent spoken and written
English communication and presentation skills, as demonstrated by recent
experience (within the past 5 years)

- Excellent communication skills to
effectively interact with users, team members and stakeholders

- Must demonstrate the ability and
self-motivation to work on his/her own but must also work well within groups as
part of a team

- Must demonstrate an ability and keen sense
for problem-solving

- Motivated, good communication skills, team
player

- Able to work independently with minimal
supervision

- Knowledge of NATO responsibilities and
organization.

- Recent Microsoft Windows Server or Redhat
Linux Operating Systems

- Expert Directory, Identity and Access
Management consisting of multiple interconnected and federated Active Directory
Domains and Forests

📌 2025-0275 Operational Service Support for NATO NISC ID&E OPEX (Grazzanise)
🏢 Nessun nome
📍 Grazzanise