03 ago
|
The Hoxton
|
Roma
Job Description
What will you do…
• You are the first face our guests will meet and you will have to make them feel special and welcomed, in the Hox way.
• You will take care of guest arrivals and departures, ensuring that all invoices are correct and without surprises.
• You will work with all our teams to always maintain a good workflow and support the Front Office Manager in managing any overbooking.
• You will ensure data accuracy across all systems and provide the necessary daily reports to all departments, following our standard operating procedures.
• You will answer calls, handle inquiries, suggest the best shows to see and new pop-up restaurants to try in the area. You are the one-stop shop for our guests!
• You will proudly promote the hotel's services, seeking opportunities to enhance guests' stays through up-selling.
📌 Receptionist (Roma)
🏢 The Hoxton
📍 Roma