The opportunity to build a better future is right in front of you

Do Work That Matters – Your Role And Responsibilities
Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges. KPMG Advisory offers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions.
Our experienced professionals develop unique frameworks and strategies that enable a product-centric company to become Customer-centric and data driven. You will harness the power of strategic and innovative frameworks to lead customer-centric business transformation programs as well as the power of data & analytics to map, design and improve the customer lifecycle management, defining the evolution of the client’s organizational and technological structure to meet the evolving scenario.
Specifically,



when you join the Customer Salesforce Team in Milan, you will have the opportunity to be part of the biggest revolution taking place by rethinking customer experience models from a digital perspective, including through the adoption of the latest AI solutions applied to CRM. You will work closely with market-leading companies on innovation topics and support our clients throughout their digital transformation journey, with the opportunity to follow projects in their entirety, on an end-to-end basis: from process and requirements analysis, to solution design, through to development, testing and go-live.
Specifically, you will be tasked with:
- Analysis, design, and implementation of innovative solutions based on the Salesforce suite, with a particular focus on Service Cloud (customer service management, case management, omnichannel), Sales Cloud (sales cycle management, pipeline, forecasting) and Experience Cloud (custom

📌 Customer Salesforce Senior Consultant (Italia)
🏢 Kpmg Italy
📍 Italia