Job Title: Operations Technician
Operations
Type: Permanent
Gross Annual Salary within the indicative range of 30,000-40,000 Euros, depending on skills and experience

s To provide onshore operational support to the underwriting team
~ Acts as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS) and broke
~ rsContacts the Shared Services Organization in case of customer/broker requests or urgent issues on behalf of the underwriting and claims team
~ Review and field all Level 1 processing queries and request for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams
~).Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root cause analysis. Feeding back continuous improvement opportunities to the team. (Level 0 completed by GSS and/or QA/QC team
~ s)Level 1 policy subjectivities follow up to local brokers (i.e. phone), (Level 0 completed by GS




~ S)Field and respond to all onshore MNP administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local languag
~ e)Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local languag
~ e)Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres. (Local languag
~ e)Help with calculation and understanding of any complex local taxes and duties, as elevated by underwriters and/or GSS teams/offshore centres. (S)Has knowledge of local ways of working and regulations, supports local underwriters and claims handlers with processes and procedures as require
~ Full knowledge and support on questions on the One EU processes and LSM Workflow Management System (called DOT
~).Act as local cou

📌 Local Area Technician (Italia)
🏢 Liberty Specialty Markets
📍 Italia