Job Summary
Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.
Candidate Profile
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Essential Experience
Experience and/or knowledge of hotel business.
Ability to understand quality management practices and teaches to others.
Ability to understand data collection methods.
Knowledge of budget preparation and the control of costs.
Working knowledge of statistical measurement tools.
Effective presentation skills.
Detail orientation and analytical
Desirable Experience
Operations background – depending on hotel facilities, a rooms or f&b; background may be preferred.
Previous training in guest relations.
Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
Experience/trained in Six Sigma or TQM.
Core Work Activities
Managing Quality Assurance Goals
Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
Coordinates a weekly quality meeting focusing
📌 F&B Quality Manager, Hotel Cala di Volpe, Costa Smeralda (Italia)
🏢 Altro
📍 Italia