Job Summary:We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,asset management, and project-based support. The role involves troubleshooting, devicelifecycle management, office IT infrastructure support, inventory management, andcoordination with remote technical teams and third-party vendors.Key Responsibilities:End-User Support -

Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals(Windows, macOS, Linux). -

Provision, deploy, replace, and decommission IT equipment. -

Troubleshoot hardware, software, connectivity, and user-related issues. -

Coordinate escalations with Level 2 support teams.Office Infrastructure Support -

Support office IT services including network connectivity, printing, voice, AV, andworkplace technologies. -

Install, maintain, and troubleshoot switches, routers, access points, and relatedinfrastructure equipment. -

Assist with smart office solutions, digital signage, and conference room technologies. -

Coordinate with vendors and support scheduled maintenance activities.Asset Management -

Receive, register, label, image,



deploy, track, and maintain IT assets. -

Conduct inventory audits and maintain accurate asset records. -

Coordinate warranty repairs, device redeployment, disposal, and stock management. -

Ensure compliance with asset management policies and audit requirements.Project & Site Support -

Support office moves, hardware refreshes, equipment relocations, and infrastructureprojects. -

Assist with business events, demonstrations, and technology deployments. -

Provide remote hands support and escort third-party vendors when required.Required Skills -

Experience supporting Windows, macOS, Linux, mobile devices, printers, and officeIT infrastructure. -

Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points). -

Experience with hardware asset management and inventory control. -

Strong troubleshooting, documentation, and customer service skills. -

Ability to work independently and coordinate with remote support teams and vendors.

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