ppHoya Lens Italia is looking for a bBranch Manager /bwho will ensure the operational, organizational, and strategic management of the bPutignano (BA) /bbranch, coordinating the activities of Customer Service and the lens assembly laboratory, while guaranteeing high standards of service, quality, operational efficiency, and support to the sales network. /ppThis role will act as the main local point of reference for coordinating internal activities and interfacing with Milano Office, contributing to the achievement of company objectives through leadership, analytical skills, and a customer-oriented approach. /ph3Key Responsibilities /h3h3Operational Coordination /h3ulliOversee the daily operations of the branch /liliCoordinate and supervise the Customer Service team /liliManage the lens assembly laboratory and production activities /liliMonitor workflows, priorities, and operational performance /liliOptimize internal processes and turnaround times /liliHandle operational urgencies and resolve critical issues /li /ulh3Customer Service /h3ulliEnsure high levels of customer satisfaction and service quality /liliSupport the team in managing complex customer requests /liliHandle escalations and sensitive client situations /liliCollaborate with opticians and optometrists to deliver effective solutions /liliPerform technical and operational troubleshooting /li /ulh3Technical Support /h3ulliProvide first-level technical support on ophthalmic products and processes /liliWork closely with technical and quality departments to resolve issues /liliMonitor technical complaints and corrective actions /liliContribute to continuous improvement initiatives /li /ulh3Cross-functional collaboration /h3ulliPartner with Area Sales Managers and Regional Sales Managers /liliSupport the sales team in managing key and strategic clients /liliEnsure operational alignment with local market needs /liliContribute to business development and customer retention activities /li /ulh3Collaboration with central functions /h3ulliAct as the main point of contact with Milan central functions /liliShare KPIs, reports, and operational updates /liliEnsure the implementation of company guidelines and procedures /liliCooperate on corporate projects and initiatives /li /ulh3Reporting /h3ulliPrepare operational statistics and performance analyses /liliMonitor service, productivity, and quality KPIs /liliProduce periodic reports for management review /liliIdentify improvement areas and propose corrective and innovative actions /li /ulh3People Management /h3ulliProvide guidance and performance management to team members /liliFoster a culture of collaboration and results-driven work environment /liliSupport technical and operational training /li /ulh3Knowledge, Skills Experience /h3ulliDegree in Optometry or High School in Optics /liliProven experience in team management preferably in the optical/ophthalmic retail or in optical industries /liliBackground and strong understanding in customer service/support /liliCustomer-focused approach with a continuous improvement approach /li /ul /p #J-18808-Ljbffr

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