ppJoin us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward. /ph3Job Overview /h3pUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused. /ph3Essential Functions /h3ulliEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. /liliAssists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. /liliEnsures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality. /liliPartners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients. /liliMaintains effective internal communications with sales and client service support to keep all apprised on activities with the client. /liliMonitors performance against existing service agreements and ensures client’s obligations are met. /liliResearches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market. /liliMay conduct product/services and process training for clients and other employees. /liliMay conduct service meetings at client sites. /liliRepresents IQVIA on external client projects.



/liliMay mentor and lead other client service reps and represent the manager in their absence. /li /ulh3Qualifications /h3pOur ideal candidate will have /pulliBachelor's Degree Req or Four (4) years of related work experience Req /liliOne (1) to two (2) years experience as an IQVIA Client Service Representative Req /liliBroad knowledge of the concepts, practices and procedures of the client service representative field Req /liliExtensive knowledge of IQVIA products and the Pharmaceutical industry Req /liliMeeting facilitation, presentation and training experience Req /liliProficiency in PC applications, such as Excel /liliAbility to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases /liliDemonstrated problem solving, analytical and strong customer service skills /liliDemonstrated ability to develop and maintain relationships in a diverse business environment /liliAbility to travel to clients and IQVIA offices as appropriate /liliAccreditation preferred in multiple business lines of IMS service certification program Req /li /ulpTHIS ROLE IS NOT OPEN TO VISA SPONSORSHIP. /ppWe know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™. /ppIQVIA is a leading global provider of clinical research services,



commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. /ppThe potential base pay range for this role, when annualized, is €38,000.00 - €57,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or tempo parziale). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. /ppIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. /ppThank you for your interest in growing your career with us. /p /p #J-18808-Ljbffr

📌 Client Services Specialist (Pharma exp mandatory) (Milano)
🏢 Iqvia
📍 Milano