ppbStellantis /bis a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. /ppThe driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. /ppWith industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. /ppbPlease submit your CV in English. /b /ph3Job Summary /h3pThe IT Business Analyst – Aftersales Repairer Experience supports the design, enhancement, and continuous improvement of digital platforms critical for the Aftersales ecosystem with special focus on KPIs and reporting around dealers and repairers data like service retention and Sell Out. /ppThe role focuses on understanding dealer and repairers services, including warranty and service contracts, parts workflows, dealers and repairers data and translating them into actionable IT requirements that improve KPIs measurement, dealer and repairers efficiency, customer satisfaction, and operational performance, leveraging AI whenever is possible. /ph3Key Responsibilities /h3pb1. Dealer Requirements Business Analysis /b /pulliGather, analyze, and document business requirements related to dealer and repairer‑facing platforms and tools such as service reception, online booking, DMS integrations, etc /liliGather, analyze, and document business requirements related to dealer and repairer data, KPIs, report and dashboard to construct reliable KPIs contributing to improving customer staisfaction, service retention and sell out measurement /liliMap dealer and repairers' workflows, pain points,



and opportunities for digital improvement using structured analysis techniques. /liliTranslate dealer and repairer needs into functional specifications, process flows, and user stories with clear acceptance criteria. /liliConduct root-cause analysis for dealer and repairer-reported issues and propose data-backed solutions. /li /ulpb2. Platform Enhancement Delivery Support /b /pulliSupport product backlog definition, refinement, and prioritization based on dealer and repairer impact, business value, and feasibility — aligned with practices seen in dealer product road mapping. /liliPartner with Agile delivery teams (developers, QA, UX, suppliers) to ensure requirements are implemented accurately and on schedule. /liliParticipate in UAT to validate functionality and ensure solutions meet dealer expectations. /liliDocument and communicate release notes, training needs, and platform changes to dealer and repairer stakeholders. /liliWork closely with data development team to ensure accurate and on time deliverbles to satisfay the needs /li /ulpb3. System Data Coordination /b /pulliSupport integrations across multiple dealer and repairer systems (parts ordering, service tools, catalogs, warranty systems, sales aftersales applications). /liliDefine requirements related to data quality, dealer and repairer account structures, permissions, pricing logic, catalog updates, or operational workflows /liliValidate data flows, configurations, and cross-functional dependencies across IT and business teams. /liliValidate data model and data availability and translate them in useful KPI and reporting /liliSupport in identifying and following the proper strategy and implementation fro dealer and repairer data collection /li /ulpb4. Stakeholder Collaboration Communication /b /pulliCollaborate with Dealer and Repair Operations, Aftersales, Commercial, Parts Sales Marketing,



and IT product teams to ensure alignment of priorities. /liliServe as a liaison ensuring dealer and repairer pain points, feedback, and operational requirements are captured and transformed into system improvements as well as clear metrics are defined to measure performance and operations /liliCommunicate status, risks, and key decisions to leadership and cross-functional partners. /li /ulpb5. Continuous Improvement Dealer Experience Innovation /b /pulliIdentify opportunities to improve dealer and repairer efficiency, satisfaction, and performance through digital enhancements. /liliLeverage dealer and repairer usage analytics and performance metrics to recommend improvements. /liliSupport strategic initiatives such as new dealer portal capabilities, workflow modernization, and integration of new service or parts applications. /liliUnderstand how leverage AI and Gen AI to simplify and automatize the measurements of service retention and sell out as key metrix /li /ulpbRequired Qualifications /b /pulliBachelor's degree in information systems, Business, Computer Science, Data/Analytics or related field (or equivalent experience). /lili3-5 years of experience as an IT Business Analyst or similar role supporting digital, operational, or dealer repairer-facing systems, product analysis delivering data/analytics or software solutions. /liliDemonstrated ability to write clear requirements (epics/user stories/acceptance criteria) and map processes. /liliFamiliarity with Agile and Scrum methodologies. /liliExcellent communication and strong stakeholder management, facilitation skills; able to explain technical topics to non-technical audiences. /liliExperience partnering with technical teams (data engineering, data science, software engineering) using Agile delivery methods. /liliWorking knowledge of AI/ML concepts and/or Gen AI /li /ulpAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. /p /p #J-18808-Ljbffr

📌 IT Business Analyst - Repairer Experience (Torino)
🏢 Stellantis
📍 Torino