pstrongDesktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract /strong /ppbr / /ppstrongLocation /strong: Venice (Onsite) /ppstrongEmployment Type: /strong Freelance / B2B Contract /ppstrongEngagement: /strong On-Demand Dispatch | Ticket-Based Work /ppbr / /ppWe are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network.
Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands-on technical assistance in enterprise environments.
/ppbr / /ppstrongKey Responsibilities /strong /ppProvide onsite desktop and deskside support for hardware, software, and network-related issues /ppPerform IMAC (Install, Move, Add, Change) and break/fix activities /ppInstall, configure, and troubleshoot desktops, laptops, printers, and peripheral devices /ppSupport Windows *****, Microsoft 365, Outlook, Teams, VPN, and basic networking /ppManage Active Directory user accounts, password resets, and group memberships /ppSupport Microsoft Intune and/or SCCM for device imaging, software deployment,



and endpoint management /ppTroubleshoot BitLocker encryption and recovery key issues /ppUpdate service tickets and documentation while adhering to SLA and ITIL processes /ppEscalate complex technical issues when required /ppstrongRequirements /strong /pp3+ years of experience in Desktop Support, EUC, or IT Support /ppHands-on experience with Active Directory /ppExperience with Microsoft Intune and/or SCCM /ppExperience supporting BitLocker encryption and recovery /ppStrong knowledge of Windows ***** and Microsoft 365 /ppBasic networking and hardware troubleshooting skills /ppExcellent communication and customer service skills /ppAbility to travel to customer sites and respond to dispatch requests /ppOwn laptop and standard IT toolkit preferred /ppRate Card /ppbr / /pulliHourly Rate: €30 /hour /liliHalf-Day (up to 4 hours): €90 /liliFull-Day (up to 8 hours): €140 /li /ulpbr / /ppThis is an on-demand dispatch role, not a full-time position.
Engineers are engaged on a ticket-by-ticket basis depending on customer requirements.
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📌 Desktop Support Specialist (Campo di Ne)
🏢 Sharp Brains Solutions
📍 Campo di Ne