Are you a proactive IT professional eager to make an impact within a growing managed service provider? If you've got a passion for problem-solving, excellent client communication, and a drive to excel, this opportunity could be the perfect fit. Join a small, dynamic team that values hands-on roles, continuous learning, and a proactive approach to technology support.
You'll be the face of the company, tackling desktop issues, supporting Office 365, and assisting with basic networking—while having room to grow your skills in a collaborative environment. Perfect for candidates who thrive in a flexible work setting, enjoy a diverse workday, and want to build a long-term career with a company that values its employees.
Key Requirements:
3+ years of experience in IT support or related roles
Proficiency in Office 365 management and support
Basic to intermediate network troubleshooting, including firewalls and network configurations
Ability to upgrade workstations, perform Windows 11 migrations, and add hardware components confidently
Strong client-facing skills, with the ability to connect and communicate effectively
Willingness to work on-site with clients 2-3 days weekly; in office on other days
MSP experience a bonus but not essential
Driven, self-motivated, and eager to grow professionally
Main Responsibilities:




Serve as the primary technician resolving desktop issues, network troubleshooting, and supporting Office 365 administration
Perform routine upgrades, hardware updates, and basic server tasks
Collaborate closely with team members and clients to identify needs and deliver solutions
Maintain proactive communication to ensure systems are optimized and secure
Assist in implementing automation and cyber protection initiatives
Represent the company professionally during on-site visits and virtual support
Keep abreast of evolving technology trends and contribute to continuous improvement efforts
Perks & Benefits:
Salary range of $65,000 to $85,000, commensurate with experience and skills
Comprehensive medical, dental, and vision coverage
Generous paid time off starting at two weeks
401(k) retirement plan with employer contributions
Short and long-term disability coverage
Performance-based premio potential
A vibrant, collaborative environment with a team of passionate professionals who love what they do
Opportunities for continuous learning and career development in a fast-changing tech landscape
We're working on behalf of a client seeking driven professionals like you to help shape their future success.
Direct W2 only EOE.
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📌 It Support Engineer (Italia)
🏢 JFC Staffing Companies
📍 Italia