ppAt bLexroom /b, we set the bar for legal AI—clear, fast, and built for trust.
/p pIn just a few years, what began as an idea has become a reliable platform adopted by bthousands of legal professionals across Europe.
/b /p pOur mission is clear: bmake the law faster, clearer, and more reliable /b, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
/p pWe're growing fast, backed by top-tier investors and a world?class team committed to rigor, clarity, and impact.
/p pToday, Lexroom is ab trusted partner /b, shaping the evolution of legal AI with the same rigor and precision that define our product.
/p pWhy bLexroom /b?
/p pbShape the Standard: /b Be part of the team setting the benchmark for legal AI in Europe.
/p pbWork with the Best: /b Collaborate with exceptional minds driven by competence, curiosity, and ambition.
/p pbDeliver Meaningful Results: /b Your contribution will empower legal professionals to make faster, clearer, and more reliable decisions worldwide.
/p pJoin us as bCustomer Success Manager – Mid?Market /b to own a growing portfolio of mid?market Italian clients.
You will manage law firms, in?house legal teams, and companies scaling with Lexroom, and be their main point of reference from onboarding through renewal and expansion.
You report into our Customer Success leadership (Stefano Tuvo, area lead) and operate with speed and autonomy across a high?volume, high?impact book of business.
/p h3What You'll Do /h3 pOwn a portfolio of mid?market accounts end to end—from onboarding through ongoing outcomes, renewals, and growth.




/p pBuild strong relationships with key stakeholders, ensuring client goals and Lexroom solutions stay aligned at every stage.
/p pMaximize revenue per account: drive renewals, upsell opportunities, and product adoption across your book of business.
/p pRun structured onboarding and follow?up cycles that deliver measurable impact, with a mix of remote and on?site touchpoints.
/p pSurface client feedback to Product, Marketing, and Operations, and track account health through dashboards and KPIs.
/p h3What You'll Bring /h3 ul li2 to 5 years in Customer Success, Account Management, or enterprise client?facing roles, managing deals in the €10k–€30k range.
/li liCommercial mindset with experience managing multiple accounts simultaneously and influencing stakeholders at different levels.
/li liSaaS or tech background.
A legal or professional?services background is a plus.
/li liProficiency with CRM and sales?support tools (HubSpot, Notion).
/li liNative Italian and fluent English.
Other European languages are a plus.
/li /ul h3What Sets Us Apart /h3 pbAn Exceptional Team.
/b /p pAt bLexroom.ai /b, you'll work alongside top talent in tech and legal AI.
Our focused teams operate with purpose and autonomy,



so every contribution delivers visible results.
You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
/p pbGrowth that Matters.
/b /p pWe hire exceptional people to make a difference—and we give them space to lead.
As we scale, your work will shape the future of legal technology and set new standards for the field.
Impact is defined by vision and execution, not by age or title.
If you're ready to take responsibility, you'll find real opportunities to grow and lead high?stakes projects.
/p pbRewarding Your Contribution.
/b /p pWe value excellence and share success: /p ul liAnnual On?Target Compensation: €40,******,000 OTE /li liEquity Package: Align your growth with the company's long?term success.
/li /ul pbBenefits That Matter /b /p ul libHybrid Work: /b 3 days/week in our Milan office, with client visits in Milan and Northern Italy.
/li libHealth Coverage: /b Comprehensive insurance to keep you secure and focused.
/li libWelfare Budget: /b €600/year plus €7/day meal vouchers, both on Satispay.
/li libPerformance Bonuses: /b Rewards directly tied to measurable results.
/li libTeam Retreats Off?sites: /b Dedicated time to connect, collaborate, and spark bold ideas.
/li /ul pbAt Lexroom.ai, ambition meets discipline and purpose.
/b /p pWe're not just building a product—we're setting a new standard for the legal world.
If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.
/p /p #J-*****-Ljbffr

📌 Customer Success Manager - Mid Market (Milano)
🏢 Lexroom
📍 Milano