DUTIES AND RESPONSIBILITIES:

- Respond to customer inquiries via phone, email, and chat channels

- Assist customers with booking, modifying, and cancelling business travel arrangements

- Resolve customer issues and complaints efficiently, escalating complex cases when required

- Provide accurate information regarding travel services, destinations, booking policies, and platform functionality

- Maintain and update customer records within CRM systems

- Collaborate with internal teams to ensure a seamless customer experience

- Collect customer feedback and report insights to support service improvements

- Ensure high levels of customer satisfaction while meeting quality and productivity targets.

REQUIREMENTS:

- Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)

- Minimum 2 years of customer service experience, preferably within the travel industry

- Excellent verbal and written communication skills





- Strong problem-solving and customer service abilities

- Ability to work in a fast-paced, customer-focused environment

- Adaptability and flexibility to changing business needs

- Good computer literacy and ability to work with CRM systems

- Experience in business travel, travel management, tourism, hospitality, or related sectors

- Experience handling bookings, reservations, or travel-related customer inquiries

- Familiarity with travel booking platforms or travel management systems.

OFFER:

- Opportunity to work with a leading global travel & tourism brand

- Professional growth opportunities within the BPO industry

- Collaborative and supportive work environment

- Access to exclusive travel perks and discounts

📌 Italian Travel Customer Support in Portugal - Accommodation Provided (Italia)
🏢 Planetjobs
📍 Italia