Pre-Opening Responsibilities * Lead all Spa pre-opening activities, ensuring timely and successful delivery of the department in line with the resort opening timeline. * Develop and implement Spa Standard Operating Procedures (SOPs), policies and operating manuals in accordance with Mandarin Oriental brand standards. * Participate in the design review and operational planning of all Spa facilities to ensure functionality, guest flow and operational efficiency. * Recruit, onboard and train the Spa team, fostering a culture of luxury service excellence from day one. * Support the selection of treatment concepts, operating equipment, retail assortment and luxury product partnerships. * Prepare departmental budgets, manning guides, opening inventories and procurement requirements while ensuring cost control throughout the pre-opening phase. * Coordinate testing, commissioning and operational readiness of all Spa facilities prior to opening. * Work closely with the Executive Committee and Corporate Spa teams to ensure all brand standards, quality expectations and opening milestones are achieved. Operational Responsibilities * Manage the daily operations of the Spa, Fitness and Wellness facilities, ensuring the highest standards of luxury service and guest satisfaction. * Deliver exceptional, personalized wellness experiences inspired by the natural surroundings of the Dolomites and the Mandarin Oriental philosophy of holistic wellbeing. * Drive revenue growth and profitability through effective budgeting, forecasting, pricing strategies, retail performance and cost control. * Curate innovative wellness programs, signature treatments and seasonal experiences tailored to both leisure and ski resort guests. * Lead, coach and inspire the Spa team, fostering a culture of excellence, accountability and continuous professional development. * Ensure all Spa services are delivered in accordance with Mandarin Oriental luxury standards, Forbes Five-Star expectations and all applicable operational guidelines. * Monitor guest feedback,



proactively resolve concerns and continuously enhance service delivery to achieve exceptional guest satisfaction and loyalty. * Collaborate closely with Rooms, Food & Beverage, Sales & Marketing and Recreation teams to create integrated guest experiences and maximize Spa utilization throughout the year. * Build strong relationships with luxury wellness partners, premium product suppliers and local stakeholders to strengthen the resort's wellness positioning. * Ensure compliance with all hygiene, health and safety regulations while promoting a culture of wellbeing for both guests and colleagues. As a Spa Manager, We Expect From You * Bachelor's degree in Hospitality Management, Wellness Management, Business Administration or a related field. * Professional Spa or Wellness certifications are considered an advantage. * Minimum 5–7 years of progressive experience in luxury Spa operations. * At least 2–3 years in a leadership role within an internationally recognised five?star luxury hotel or resort. * Previous pre-opening experience is highly desirable. * Proven experience managing luxury resort or destination Spa operations is preferred. * Strong commercial acumen with experience managing budgets, forecasting, retail performance and cost control. * Excellent leadership, coaching and people development skills. * Strong operational knowledge of Spa standards, treatment protocols, health & safety and luxury service delivery. * Outstanding communication and interpersonal skills with a genuine guest?centric approach. * Fluent English is essential; Italian is highly desirable. Additional languages are considered an advantage. * Passion for luxury hospitality, wellness innovation and delivering exceptional guest experiences. Compensation * €45,000 – €50,000 Gross Annual Salary (RAL), depending on experience and qualifications. * Performance Premio in accordance with the Company's Incentive Plan. * Competitive benefits package, including accommodation support (where applicable), complimentary meals during duty, uniforms with laundry service, and opportunities for professional growth within Mandarin Oriental Hotel Group. #J-*****-Ljbffr

📌 Spa Manager (Campo di Ne)
🏢 Mandarin Oriental
📍 Campo di Ne