Job Description

THE MISSION?

- They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! ✨ That means they’re in good hands with you.
- You're in charge of welcoming them and ensuring their stay is smooth at any time of the day.
- With your warm and personalized hospitality (just like Mama!), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests.
- To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.
- You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed.
- As a Mama ambassador,



you love showcasing everything we have to offer! Whether it's our boutique (hello, retail & merchandising!), our restaurant, or our events, you know how to make guests fall in love with the Mama vibe.
- With your best handwriting ✍️ and a touch of creativity , you write useful tips and local recommendations on the mirrors of each floor and elevator, making sure guests always have something exciting to check out!
- At the end of the day, you’re the guardian of the perfect guest experience—and we wouldn’t have it any other way!
- Ready to brighten up the day at Mama Shelter Lake Como? We can't wait to meet you! Let’s create unforgettable moments together! ☀️✨

📌 Front Desk Agent/Receptionist (M/F/NB) (Como)
🏢 Mama Shelter
📍 Como