Job Description

THE MISSION?

- Our customers and our Front Office team are in good hands with you .
- Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day.
- You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
- You control the cash registers and also verify all of the existing accounts.
- You respond directly to customer requests and complaints.
- Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) ️, the restaurant️ and our events.
- True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.
- The customer experience must be perfect ✨ and you are the guarantor .

📌 Front Office Supervisor / Shift Leader (M/F/NB) (Como)
🏢 Mama Shelter
📍 Como