Customer Service – Internship

About the role

Haleon, a leading company in the chemical/ pharmaceutical OTC sector, for the Milan headquarters is looking for a recent graduate to be included in internships, within the Customer Supply Chain Team.

Key responsibilities

The candidate will have the opportunity to operate in an international business context, within the Supply Chain Department.

- Managing and monitoring customer orders through management systems (SAP, EDI, CRM) in order to ensure perfect business execution;
- Support new projects related to CSC's digitalization;
- Support process innovation;
- Extract the necessary reports from SAP and CRM for analysis to support the business;
- Manage the orders prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders;
- Manage customer complaints, returns and credit notes;
- Manage order-related activities according to the cut-off schedule;
- Follow up logistics partners and customers for punctuality and complete delivery of orders (OTIF)

Requirements

- Degree in Management Engineering or economic disciplines (Economics, Management, Statistics)
- Excellent knowledge of the Office package, in the specific in Excel and PPT, and possibly of other software or data analysis techniques
- Good knowledge of English

Equal Opportunities





Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

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📌 Customer Service - Internship (Milano)
🏢 Haleon
📍 Milano