pstrongPrimary Job Function /strong /ppWe are looking for a Next Gen Diagnosis Manager to join our Customer Service Diagnostics Team.
This role will coordinate the development of future vehicle diagnostics, contributing to a new ecosystem of autonomous self-diagnosis and repair.
/ppbr / /ppstrongKey Responsibilities /strong /ppDrive the evolution of future vehicle diagnostics, enhancing vehicle capabilities through three key drivers: /pulliPriority: Prioritize electronic repair procedures for technicians to help ensure a fix-first-time approach.
/liliAccuracy: Develop diagnostic capabilities able to identify root causes at component level, supporting less experienced technicians.
/liliSoftware management: Enable seamless background software updates for greater peace of mind.
/li /ulpDevelop the Service strategy for Software-Defined Vehicles.
/ppAct as the voice of the customer during product development, ensuring that customer service requirements are effectively implemented: /pulliCollect customer needs and define requirements.
/liliShare and discuss technical requirements with Engineering.
/liliConduct cost-benefit analyses.
/liliMonitor product development activities.
/liliPlan testing activities.
/li /ulpServe as a bridge between product development teams, customer support, quality, product validation, powertrain and the full vehicle lifecycle, enabling effective collaboration and ensuring alignment of objectives.




/ppBalance electronic diagnostic procedures and external troubleshooting guidelines to optimize overall vehicle diagnostic effectiveness.
/ppContinuously benchmark competitors and market practices.
/ppbr / /ppstrongTechnical Skills /strong /pulliDegree in Engineering, Computer Science, Information Technology, or related field.
/lili5–8 years of experience in product development, customer service, engineering, software validation or quality within the automotive OEM sector.
/liliStrong expertise in electronic systems, combined with a solid understanding of mechanical, pneumatic and hydraulic systems.
/liliAbility to translate customer needs into product attributes.
/liliStrong problem-solving and facilitation skills.
/liliExperience in cross-functional project management.
/liliFluent in written and spoken English.
/liliKnowledge of high-voltage automotive components is a plus.
/li /ulpbr / /ppstrongPersonal Skills /strong /pulliExcellent collaboration and communication skills: /liliTeam spirit and team-building mindset /liliAbility to inspire and motivate others /liliTransparency and empathy /liliCreative thinker with the ability to think outside the box.
/liliInternational experience and proven ability to thrive in multicultural environments.
/li /ulpbr / /ppstrongSalary Range /strong /ppApplied contract: CCSL Contratto Collettivo Specifico di Lavoro (Stellantis, Iveco Group, CNH Industrial and Ferrari) /ppGrade: 1° Gruppo Qualificato - Professional Expert /ppSalary Range: ****** € - ******€ /ppVariable payment as per CCSL /p

📌 Truck Customer Service - Diagnosis Next Generation Manager (Lazio)
🏢 Iveco Group
📍 Lazio