We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

? Work Mode: On-Site

? Employment Type: B2B/ Freelance Contract

? Location: Parma, Italy

? Job Responsibilities:

- Provide Level 1 desktop support for hardware, software, and network-related issues
- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Support printers, scanners, and other end-user equipment
- Handle password resets and basic Active Directory tasks
- Configure email accounts and assist with VPN connectivity
- Log, track, and update incidents in the ticketing system




- Escalate complex technical issues to Level 2/Level 3 teams
- Ensure timely resolution in line with SLA requirements

?️ Required Skills & Experience:

- 1–3 years of experience in Desktop Support / IT Support
- Strong knowledge of Windows 10/11 environment
- Basic understanding of networking concepts (IP, DNS, DHCP)
- Experience with Active Directory and user account management
- Good troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to work independently in an on-site environment

📌 Information Technology Support Engineer (Emilia-Romagna)
🏢 Sharp Brains Solutions
📍 Emilia-Romagna