ABOUT THE ROLE
As part of Stellantis' commitment to customer satisfaction and continuous vehicle quality improvement, the
Components Quality Coordinator
plays a key role in managing
qualitative feedback
from
markets
and ensuring timely and effective solutions to customer issues.
WHAT YOU WILL DO
Act as the main
contact for markets
, collecting and analyzing
customer quality feedback
(Customer Incident Reports).
Monitor
and
follow up
on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments.
Coordinate the
implementation
of robust
solutions
by aftersales networks to resolve customer concerns regarding vehicles in the field.
Support the
improvement of vehicle quality
and contribute to warranty cost control within Stellantis brands.
Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and
communicate
updates
to markets via internal information systems or regular meetings.
Collaborate closely with the
Stellantis Technical Assistance
teams.
Assess the technical content and completeness of
Customer Incident Reports
, ensuring sufficient detail for investigation.
Escalate
issues to the Control Tower for review through "quality gate" meetings when necessary.
Draft
Technical Service Bulletins (TSBs)
once corrective solutions are validated by Engineering.
WHO YOU ARE
Engineering Degree (or equivalent )
Experience in
Technical Aftersales, Quality, or Engineering
roles.




Broad knowledge of automotive products and systems (architecture, electrical/electronic systems, telematics, chassis, powertrain, diagnostics, etc.).
Strong analytical, writing, and verbal communication skills.
Strong customer focus and cost awareness.
Excellent organizational and coordination skills, with the ability to manage cross-functional topics.
Strong communication and teaching skills; open-minded and collaborative.
Self-driven, with good time management and priority-setting abilities.
WHY JOIN STELLANTIS
Be part of a
global automotive leader
evolving its accessories and services ecosystem.
Play a key role in
shaping partnerships and portfolio expansion strategies
.
Work in a
highly cross-functional and international environment
.
Drive programs with clear
business, customer and margin impact
.
OFFER
Salary range: from €****** to €******
, that will be defined depending on the level of adherence of the candidate to the job requirements
Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL - CNEL code: CO10), and in particular with regard to the classification within the third professional area.
At Stellantis, we assess candidates based on qualifications, merit and business needs.
We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.
Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
#J-*****-Ljbffr

📌 Components Coordinator (Aftersales Quality) (Montà)
🏢 Stellantis
📍 Montà