ph3Location Overview /h3 pJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO‑protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /p h3Role /h3 pUnder the direct supervision of the Front Office Manager and Director of Rooms, the Guest Service Executive ensures the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office. The Guest Service Manager is responsible for ensuring an exceptional guest experience in line with Aman standards and culture. The role oversees the Guest Service Team, ensuring smooth operations, personalized service, and strong guest recognition throughout the guest journey. /p h3Key Responsibilities /h3 ul liProtect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences. /li liOversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards. /li liLead and support the Guest Service Team, providing guidance and ensuring high service levels. /li liAttend daily Rooms and Operations briefings to ensure effective communication and alignment across departments. /li liMaintain excellent knowledge of hotel products, services, and experiences. /li liManage guest recognition and guest history processes to enhance personalization and loyalty. /li liWelcome and farewell guests, creating meaningful personal interactions. /li liEnsure guest profiles and preferences are accurately updated and communicated.



/li liCoordinate personalized amenities, special requests, VIP services, and special occasions. /li liMonitor guest satisfaction, handle feedback professionally, and ensure timely resolution of concerns. /li liActively engage with guests throughout the property to anticipate needs and exceed expectations. /li liSupport and implement guest recognition programs and daily guest experiences. /li liMonitor quality standards through regular checks and continuous improvement initiatives. /li liEnsure compliance with hotel safety procedures and company policies. /li liPromote a safe, respectful, and positive working environment. /li /ul h3Languages /h3 ul liFluent written and spoken English and Italian. /li /ul h3Education /h3 ul liDegree or diploma in any discipline. /li /ul h3Experience /h3 ul liMinimum 2 years of experience in a similar role within an international luxury hotel environment. /li /ul h3Skills Competencies /h3 ul liStrong communication and interpersonal skills. /li liExcellent guest relations and problem‑solving abilities. /li liTeam‑oriented mindset with leadership skills. /li liFlexibility, enthusiasm, initiative, and a proactive approach. /li liAbility to work under pressure and manage multiple priorities. /li liGood computer skills. /li liGoal‑oriented, committed, and passionate about delivering exceptional service. /li /ul pPlease note that this list is not exhaustive. Aman employees are always encouraged to find new ways to support the business, our guests, and our colleagues while embodying the values and traditions of Aman culture. /p /p #J-18808-Ljbffr

📌 Guest Service Executive – Aman Rosa Alpina (Badia)
🏢 Aman
📍 Badia