We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role. ? Work Mode: On-Site ? Employment Type: B2B/ Freelance Contract ? Location: Perugia, Italy ? Job Responsibilities: * Provide Level 1 desktop support for hardware, software, and network-related issues * Troubleshoot Windows OS, MS Office, Outlook, and standard business applications * Install, configure, and maintain desktops, laptops, and peripheral devices * Support printers, scanners, and other end-user equipment * Handle password resets and basic Active Directory tasks * Configure email accounts and assist with VPN connectivity * Log, track,



and update incidents in the ticketing system * Escalate complex technical issues to Level 2/Level 3 teams * Ensure timely resolution in line with SLA requirements ?️ Required Skills & Experience: * 1–3 years of experience in Desktop Support / IT Support * Strong knowledge of Windows 10/11 environment * Basic understanding of networking concepts (IP, DNS, DHCP) * Experience with Active Directory and user account management * Good troubleshooting and problem-solving skills * Strong communication and customer service skills * Ability to work independently in an on-site environment

📌 Information Technology Support Engineer (Perugia)
🏢 Sharp Brains Solutions
📍 Perugia