We are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders.
The ideal candidate is solution-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process.
This role is 100% on-site at our Italian HQ in Agrate Brianza, Italy.
What You'll Be Doing:
Process all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales
Manage communications and relationships with external customers and internal ensuring quality and responsiveness.
Proactive communication via phone and email in a helpful and professional manner is required
Demonstrate role model behaviours
Capture and Analysis of feedback and complaints, other analyses as required
Support vigilance processes
Provide management information
Update and maintain customer contract pricing in ERP
Work proactively as part of the Customer Service team, helping the team achieve its goals and develop
Support cross training of other team members
Order stocks to replenish the local warehouse in Monza, to maintain safety stock levels
Coordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames
Organise and keep all storage areas safe, secure, clean and tidy
Oversee import of goods, cooperate with import agency




Prepare all in and out stock documentation as well as stock checks
Schedule and monitor delivery/courier services
Order packaging materials
Cooperate with waste-management company
Ensure continuous improvement to processes and systems
Ensure all health and safety and quality procedures are always followed
Invoicing / correcting / credit notes issuing
Reconcile the sales ledger balance sheet
Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
What Experience & Skills You Will Need:
Essential
Able to work on own initiative, self-starter and as part of a team
Ability to work to tight deadlines with accuracy and detail
Intermediate to Advanced Excel skills
Fluent knowledge of Italian, both spoken and written
Desirable
Proven track record in a customer service role preferably in medical devices
Graduate with an ambition to build a career in an innovative medical device company.
Knowledge of ERP system
Additional languages (English, German, French or Spanish)
What We Can Offer You:
Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talented teams and individuals and grow with the business
Being part of an organisation you can be proud to work for changing the lives of millions of people!

📌 Customer Service Advisor Italy (Bardi)
🏢 Rayner
📍 Bardi