Client Services - Business Development Manager - ItalyWhile providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals.
Join a successful, growing team by working to drive sales for a global market leader in the gambling industry.
As an Account Manager in our Client Services Department, you will be able to harnessing relationships with clients in a diverse and challenging business climate.
We are seeking a professional like you to support our business targets by delivering sales results.
This position is responsible for sales activities from lead generation through contract signing and client follow-ups for achievement of customer satisfaction and revenue generation.
Who We AreWith over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems.
We are proud of our stability and our history of world?class customer service delivery to more than 700 jurisdictions worldwide.
Why You Should Work HereOur employees are at the heart of everything we do, which is why they are our biggest investment.
We offer competitive salaries, top?notch benefits and a company culture focused on employee development and career enhancement.
Our team members have the opportunity to communicate and collaborate with colleagues around the world.
This position offers also offers ample travel opportunity.
What You Will Accomplish HereOur customers are manufacturers, regulators and operators within the Gambling industry.
This is a customer service/sales?focused position for someone who will not only foster and maintain business relationships with clients, but who will also have on opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.
Job SummaryThe Business Development Manager is responsible for building and maintaining business relationships with assigned GLI clients.




This position is responsible for sales activities from lead generation through contract signing, and client post?service follow?ups for the achievement of customer satisfaction and revenue generation.
Essential Functions (Duties and Responsibilities)Meetswithclientstonegotiateandsecurebusinessandmaintain relationships
Deliverssalespresentationsto clients
Ensuresclientsareprovidedprofessional,courteous,andtimelysupportand service
Forecastsclientactivityandsetsperformancegoals accordingly
Reviewsmarketanalysestodeterminecustomer needs
MaintainsallCRM(CustomerRelationshipManagement)software,includingSalesforceor any other software, information on assigned clients
Maintainsrecordsofallvisitsandtelephonecontactsoftheassignedregulatoryclientswithin the database daily
Participatesintradeshowsand/orregulatoryconferences,when necessary
MaycoordinateIn?Servicetrainingclassesandfieldinspections/auditswhenappropriatefor clients
Performsotherdutiesas assigned
Required Education and Other CredentialsBachelor'sdegreeinMarketing,Business,Engineeringorarelated field
Certification,formaltraining,experienceordemonstratedcompetencymaybeevaluatedand considered in lieu of the educational requirements
Musthaveavaliddriver's license
Required Skills/ExperienceAminimumof5years ' experiencerequiredinGaming,Marketing,Salesand/orcustomer service fields is required
Certification,formaltraining,educationordemonstratedcompetencymaybeevaluatedand considered in lieu of the experience requirements
Aminimumof3yearsofprevioussales/developmentexperienceisstrongly preferred
MustbeproficientinMicrosoftExcel,Word,PowerPoint,SharePointand CRM




Musthavetheabilitytowritereportsandbusiness correspondence
Musthavetheabilitytoeffectivelypresentinformationandrespondtoquestionsfrom external and internal parties, including large audiences
Highlymotivated,pro?activeself?starterwithexcellenttimemanagement skills
Musthavetheabilitytoread,write,speak,understandandcommunicateinEnglish sufficiently to perform the duties of this position
Must have the ability to communicate, both orally and in writing, with internal and external parties
Musthavetheabilitytohandleandorganizemultipleprojectsand deadlines
Mustdemonstrateahighdegreeofattentiontoquality,details,and correctness
What We OfferAnnual gross salary range: EUR ***************
Annual leave days as per CCNL Commercio
Flexible holiday plan
Discretionary End-year premio
Annual Performance Reviews
Job related trainings after approval manager and Career Development Plan
Weekly fresh fruit, free coffee, tea and chill?out space at the office
International work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Austria
Gaming Laboratories International (GLI) is a gaming company.Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions.
If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.
The incumbent may be requested to perform other job?related task and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour , religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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📌 Business Development Manager - Italy (Napoli)
🏢 Gaming Labs International
📍 Napoli