pstrongJOB DESCRIPTION FORM /strong /ppbr / /ppstrongTitle: /strong /ppstrongIT EUC Engineer /strong /ppstrongLocation: /strong /ppstrongConcordia, Italy /strong /ppbr / /ppstrongPosition Summary /strong /ppWe are looking for a highly motivated and capable IT End User Computing Engineer to join the Global IT Ops team.
You will be expected to provide support both onsite and remotely to all Client employees.
This is a great opportunity for someone with 5-8 years IT EUC experience to take the next step in their career, to work as part of a dynamic and cutting-edge team for a leading global company.
/ppbr / /ppstrongPrimary Duties / Responsibilities /strong /pulliResponds to and resolves hardware and software service requests using Ticketing system for local and remote employees.
/liliManage the resolution of all incidents /tickets, per respective SL's processes and guidelines.
/liliReport escalations and potential issues to the IT Manager.
/liliCreate documentation, using standard templates, for use by IT support teams and end users; br / perform content reviewsand update as needed.
/liliSupport and troubleshoot incidents of medium complexity to resolution for local and remote employees.
/liliConfigure new computers with standard image and prepare for deployment using Microsoft Intune and JAMF.
/liliProvide telephony support; br / Polycom, Cisco, and mobile phone devices (iOS and Android), including softphone.
/liliProvide internal support for PSL Client products such as PSL Client suite.
/liliProvide in-room hardware support for Meeting Rooms including all aspects of AV (Crestron, Dolby,



Logitech) and Room Wizard administration.
/liliProvide wireless device support (WLAN) for laptops, mobile devices, and tablets.
/liliMaintain documentation as required by management (assets inventory, knowledgebase, solutions etc.).
/liliAssist with employee moves, new hire desk setup in the office.
/liliAssist with receiving deliveries, unboxings, stock room management.
/liliPrepare returned equipment for re-use using high sanitization/ hygiene protocols.
/liliManagement of defective hardware, logging calls with vendors and arranging engineer site visits to repair damaged /faulty hardware.
/liliHands-on experience with Windows 11 /Mac OS environments, computer peripherals, printers, and scanners.
/liliProvide support for Outlook, VPN, MS Office, One Drive, Windows Defender, web services and other software solutions.
/liliEnsure all meeting rooms are up to date and working through periodic testing, checking Windows updates, applying patches, and updating antivirus.
/li /ulpbr / /ppstrongQualifications (include knowledge, skills, abilities, and related work experience) /strong /pulliExperience in writing and completing technical and end user documentation.




/liliDemonstrated organization, project planning, and time management skills.
/liliExcellent problem solving, analytical, verbal, and written communication skills in the everyday environment.
/liliAdvanced understanding and application of JIRA incident management tools.
/liliAbility to assist remote users.
/liliAble to communicate highly technical information as necessary to both technical and non-technical personnel.
/liliMust be reliable, dependable, flexible, and able to multi-task with priority.
/liliAble to manage incidents and tasks within SLs.
/liliA solid understanding of all major computer operating systems including MacOS and Windows 11.
/liliAn up-to-date understanding of imaging technologies; br / MS Intune and JAMF.
/liliAdvanced proficiency in hardware and software troubleshooting.
/liliDemonstrated understanding of Microsoft Office products, Office 365 for Windows and MacOS.
/liliExperience with cloud-based backup solutions such as OneDrive.
/liliMicrosoft product certifications are a plus.
/liliMaintains excellent communication with users /li /ulpbr / /ppstrongFunctional/Technical Requirements (include education, certifications, and training) /strong /pulliBS in Computer Science, or relevant work experience.
/liliMinimum of 5 years of experience in a technical IT support environment.
/li /ulpbr / /ppstrongPhysical Demands / Work Environment /strong /pulliLight to medium physical exertion, routine bending, and lifting may be required.
/li /ul

📌 Euc Engineer (Campo di Ne)
🏢 Response Informatics
📍 Campo di Ne