ph3Responsibilities /h3 ul liLead a team of 10 IT professionals supporting more than 1,600 employees across Italy, the UK, and Spain. /li liDefine the strategy for IT support services and oversee service delivery across internal teams and suppliers. /li liDrive automation, self-service, and knowledge management initiatives to build a proactive support function. /li /ul h3Requirements /h3 ul liExtensive experience leading IT Service Desk or Workplace Technology functions within large organisations, with deep knowledge of ITSM practices, workplace technologies, device lifecycle management, enterprise SaaS platforms (Google Workspace), and workplace infrastructure. /li liProven experience managing distributed teams, driving service desk transformation, establishing KPIs and governance, implementing automation and self-service strategies, and delivering scalable, high-performing support operations. /li liStrong commercial and stakeholder management skills with experience owning budgets, vendor management, procurement, sourcing strategies, and using data to drive continuous improvement while balancing operational excellence with long-term strategy. /li /ul /p #J-18808-Ljbffr

📌 IT Service Desk Manager (Milano)
🏢 Jobtailor
📍 Milano