Job Title: Customer Support Representative (Italian -speaking)

Project: POS System Solutions
Department: Customer Service
Start Date: 4th September 2025
Location: Porto (Remote in Portugal)

Job Overview

We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.

Key Responsibilities

- Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.

- Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.

- Maintain accurate documentation of customer interactions in the CRM system.

- Work collaboratively with technical teams to escalate and resolve complex cases.

- Meet performance KPIs and SLA targets set by the client.

- Stay up to date on product knowledge and process updates.

Work Schedule

- Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts).

- Occasional late shift extension to 21:00 may be required (note:



hasn't occurred since launch).

- Days Off: 2 rotating days per week.

Compensation and Benefits

- Base Salary: 1000 gross per month (paid 14 times per year)

- Performance Premio: 50 gross per month (paid 12 times per year, based on performance KPIs)

Relocation Package

For Candidates Relocating from Outside Portugal:

- Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip)

- Flight Reimbursement: Up to 400 (Economy class) after 6 months of contract

- Initial Accommodation: Hotel for up to 28 days, depending on project needs

Requirements

- Fluent in Italian (C1+) both written and spoken

- Good English skills (B2)

- Excellent communication and interpersonal skills

- Experience in customer service or technical support is a plus

- Ability to work independently and adapt in a dynamic environment

- Comfortable working remotely and using digital collaboration tools

Remote Work

This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.

📌 Work & Travel in Portugal ! (Firenze)
🏢 Azienda riconosciuta
📍 Firenze