Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.

Responsibilities

- Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
- Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
- Provide clear and concise information regarding products, services, and policies.
- Document all interactions and resolutions accurately in the support management system.
- Educate customers on product features and offer tips to enhance their experience.
- Collaborate with team members to improve service quality and customer satisfaction.
- Stay informed about company products, updates,



and industry trends to provide effective support.

- Fluency in Italian and English, with strong verbal and written communication skills.
- Prior experience in customer service or support roles is preferred.
- Strong problem-solving skills with a customer-focused mindset.
- Ability to work efficiently in a fast-paced environment.
- Familiarity with support ticketing systems and CRM tools is a plus.
- Detail-oriented and able to multitask effectively.
- A proactive attitude and a desire to help customers succeed.

1. Competitive Monthly Salary
2. Monthly Performance Premio
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...

📌 Italian Speaking Tier 1 Support Agent (Italia)
🏢 Nessun nome
📍 Italia