Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!

Language

Italian (Native) + English (solid B2)

Key Responsibilities

- Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
- Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
- Order Management:



Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile

- Excellent communication skills coupled with empathy and team spirit
- Tech-savvy
- Previous experience in Customer Service (preferable)
- Previous experience in sales is a plus
- Availability to work on rotational shifts

Benefits

- Salary ConditionsBase salary (gross):1050 euros x 14
- Performance premio (gross): up to 225
- Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
- Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)Days Off: Sunday + 1 rotational day
- Type of contract: 6 months with the possibility of renewal
- Working remotely

📌 Remote Italian speaking Customer Support Advisor in Portugal! (Milano)
🏢 Società riconosciuta
📍 Milano