Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Make thoughtful decisions while advocating for the community's best interests.
- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Respond to inquiries with speed, quality, and empathy.
- Use your market-specific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and escalate complex issues to the global team when necessary.





What We are Looking For

- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Italian (C2) and English (B2).
- A proactive attitude with a bias toward doing whats right for the community.
- Attention to detail and a results-driven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

- Salary: 1100 EUR gross monthly x 14 per year
- Performance premio: up to 200 EUR per month
- Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts)
- Opportunity to work in an international and supportive environment in Athens.
- Continuous training and career development opportunities.
- Flexible working conditions and a vibrant workplace culture.
- Relocation assistance for candidates outside of Greece.

📌 Remote Italian speaking Customer Service Representative in Athens, Greece! (Roma)
🏢 Azienda Leader
📍 Roma