Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.
Key Responsibilities
- Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
- Provide clear and detailed information about menu selections, pricing, and promotions.
- Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
- Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
- Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
- Collaborate with internal teams to improve service delivery and enhance customer experience.
- Stay informed about food trends and promotions to provide relevant assistance and recommendations.
- Fluency in Italian (both written and spoken) is essential; English proficiency is a plus.
- Previous experience in customer service, preferably in the food delivery or hospitality industry.
- Strong communication skills with a customer-oriented and friendly approach.
- Problem-solving abilities to effectively address customer inquiries and complaints.
- Excellent organizational skills to manage multiple tasks in a fast-paced environment.
- Familiarity with food delivery platforms and customer service software is desirable.
- Willingness to work flexible hours, including weekends and holidays as necessary.
- Relocation to Greece is required for this position.
1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...
📌 Italian Speaking Customer Service for Food Delivery Platform - Work In Greece (Campania)
🏢 Gruppo importante
📍 Campania
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