This role focuses on daily operational user support, workstation management, and first-level infrastructure troubleshooting.

- Provide directUser Support & Help Desk(on-site and remote) for routine hardware, software, and connectivity issues.
- Manage, track, and resolve tickets through the company's ticketing platform, ensuring compliance with defined SLAs.
- Prepare, configure (staging), and deploy new workstations (PCs, laptops, smartphones, tablets) and peripherals (printers, scanners).
- Operating Systems & Applications Troubleshooting
- Install, update, and configure standard corporate applications according to company guidelines and procedures.
- First-Level Infrastructure Troubleshooting
- Perform ERP/SAP administrative tasks such as password resets, user account unlocking, and assignment of standard authorization profiles.

Qualifications

- At least 5/7 years of experience in similar roles
- Knowledge of SAP ERP will be a plus
- Local Infrastructure management, Operating System (OS) Troubleshooting knowledge

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📌 Local IT Admin (Marchese)
🏢 Gerresheimer
📍 Marchese