MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Descriptio
nThe Technical Helpdesk Engineer provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues. The role collaborates closely with Level 1 support, Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post?sales service quality
.This position directly impacts customer satisfaction, service lead times, first?time?fix rates, and dealer efficiency
.
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Key activities and responsibilitie
s:Serve as the primary point of contact for technical escalations from dealers and Level 1 suppor
t.Diagnose complex vehicle issues using OEM diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical schematics to guide accurate repair




s.Provide expert guidance on one or more domains: chassis/body, telematics and multiplexing (including OTA updates), low?emission vehicles (LEV/PHEV), gasoline/diesel powertrains, and transmission
s.Coordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions, and contribute to field fixes and technical bulletin
s.Analyze case trends to identify systemic issues; recommend preventive measures and knowledge base update
s.Support dealer workshops with structured troubleshooting steps, repair procedures, and parts recommendations to improve first?time?fi
x.Create and deliver technical communications and training (remote and on-site) to elevate dealer technical capabilit
y.Maintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcome
s.
Qualificat
ionsProven experience in automotive aftersales and advanced technical diagnostics within dealer or OEM environme
nts.Track record resolving complex, multi?system faults and guiding workshop teams through structured diagnost
ics.Experience collaborating with engineering, quality, and supplier teams on field issues and corrective acti




ons.Background in creating technical guidance, training content, or knowledge base articles is a p
lus.Strong practical and theoretical understanding of modern automotive systems and diagnostics workfl
ows.Proficiency with OEM diagnostic platforms and procedures (e.g., Diagbox, wiTE
CH).Ability to read and interpret electrical wiring diagrams and technical documentat
ion.Deep knowledge in at least one of the following doma
ins:Chassis and body sys
temsTelematics, CAN/multiplexing, xrdztoy and Over?The?Air (OTA) update proce
ssesLow?emission vehicles (LEV, PHEV) high?voltage systems and sa
fetyGasoline/diesel engines and transmissions (mechanical/electronic cont
rol)Working knowledge of warranty processes, service quality KPIs, and dealer operati
ons.Good command of English; additional languages are an advant
age.Advanced diagnostics using Diagbox/wiTECH and related OEM tools; data logging, ECU interrogation, and fault tree analy
sis.Electrical diagnosis: schematic interpretation, multimeter/oscilloscope measurements, signal analy
sis.Software update and configuration procedures, including OTA readiness and rollback conce
pts.Use of technical information systems, service portals, and case management to
ols.Root cause analysis methodologies (e.g., 5?Why, Ishikawa) and structured troubleshoot
ing.
Additional inform
ation:CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione S
erviziLiv
ello 3RAL: 3
00 EUR

📌 Automotive Technical Diagnostic Engineer (Montà)
🏢 Msx International
📍 Montà