ph3Job Description /h3pAt Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. /ph3Role Overview /h3pThe Order to Cash Specialist is responsible for executing the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Export markets. This role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from order entry through invoicing. The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time. This role plays an important part in delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience. /ph3Key Responsibilities /h3h3Order Management Execution /h3ulliEnter and manage sales orders for dealer, distributor, demo, and marketing /liliEnsure orders are entered accurately, released appropriately, and shipped on time /liliMonitor open orders and backlog and help resolve order holds, stock issues, and credit blocks /liliCoordinate with Logistics on shipment scheduling and delivery status /liliProvide shipment tracking, order status updates, and proactive communication to customers and Sales teams /liliMaintain order status reports and backlog tracking tools /li /ulh3Customer Commercial Support /h3ulliRespond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns /liliSupport new customer onboarding and order flow setup /liliMaintain customer master data and account records in ERP systems /li /ulh3Inventory,



Backlog Supply Chain Coordination /h3ulliWork with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates /liliProvide visibility to Sales teams on inventory and order status /li /ulh3Credit, Invoicing Cash Flow Support /h3ulliEnsure invoices are generated accurately and on time /liliProcess credit and rebill transactions and support pricing adjustments and corrections /liliProcess dealer and distributor credits after validating required documentation /liliHelp manage credit blocks and support cash collection follow-up where needed /li /ulh3Returns, Export Documentation /h3ulliProcess return authorizations and coordinate return shipments /liliPrepare commercial invoices and export documentation for international shipments /li /ulh3Process Reporting Support /h3ulliMaintain order, shipment, backlog, and credit tracking reports /liliSupport process improvement initiatives and system improvements /liliFollow standard operating procedures and support documentation updates /liliEscalate recurring issues related to orders, invoicing, shipping, or credits /li /ulh3Skills Experience /h3ulliExperience in Order Management, Customer Service, Sales Administration, or Order to Cash operations /liliExperience supporting dealer, distributor, export, or B2B customers preferred /liliStrong attention to detail and organizational skills /liliStrong communication and customer service skills /liliAbility to work across Sales, Logistics, Finance, and Supply Chain teams /liliExperience with export documentation a plus /liliBusiness English (verbal and written) is required /li /ulpOur goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process. /p /p #J-18808-Ljbffr

📌 Order Management & Operations Specialist (Arcugnano)
🏢 Bose
📍 Arcugnano